Privacy Policy

Privacy Policy - Lux Lights

Your privacy is very important to us. This privacy policy explains what personal data we collect, why we process it, and how we protect your privacy. We fully comply with the provisions of the General Data Protection Regulation (GDPR) .

Who are we?

Lux Lights
E-mail: info@lux-lights.nl

Lux Lights is the controller for the processing of personal data as described in this privacy policy.

What information do we collect?

Personal data
When you place an order, we ask for your name, address, email address, and phone number . This information is necessary to process and deliver your order.

Payment details
Payments are processed securely through our payment partners. We do not store your payment information.

Communication data
When you contact us by email or telephone, we store this communication to correctly handle your question or complaint.

Automatically collected data
When you visit our website, we collect data such as your IP address , browser type , and browsing behavior through cookies and similar technologies. This helps us improve the website and make it more user-friendly.

What do we use your data for?

We process your personal data for the following purposes:

  • Order and delivery: to correctly process, ship and deliver your order.

  • Customer service: to assist you with questions, comments or complaints.

  • Newsletter (optional): When you subscribe, we use your email address to keep you informed about offers and news. You can unsubscribe at any time via the unsubscribe link in the newsletter.

  • Website improvement: to gain insight into the use of our website and to optimize it.

  • Legal obligations: to comply with administrative and tax legislation.

Cookies and similar technologies

Our website uses cookies to improve your experience and help us analyze site usage.

Types of cookies we use:

  • Functional cookies: necessary for the proper functioning of the website.

  • Analytical cookies: help us measure and improve website usage.

  • Marketing/tracking cookies: we use them (if you give permission) to show personalized offers.

You can disable cookies through your browser settings. Please note that some website features may not work properly if you do this.

Sharing data with third parties

We respect your privacy and will never sell your information to third parties.
Your data will only be shared with trusted partners involved in providing our services, such as:

  • Delivery services – to deliver your order.

  • Payment service providers – for secure payment processing.

  • IT and hosting partners – for the management of our website and security.

  • Marketing partners (if applicable) – for sending newsletters or personalized campaigns.

We conclude processing agreements with all these parties to ensure the same level of security and confidentiality.

How do we secure your data?

We take the security of your personal data very seriously. Our website is secured with an SSL certificate (https) , which ensures that data is sent encrypted.


In addition, only authorized employees have access to your personal data, and only to the extent necessary for their function.

Retention periods

We do not store your personal data for longer than is strictly necessary or is legally required.

In concrete terms this means:

  • Order and invoice data: 7 years (tax retention obligation).

  • Communication data: maximum 2 years after the last contact.

  • Cookies: depending on the type of cookie.

After these periods, your data will be deleted or anonymized.

Your rights

You have the following rights under the GDPR:

  • Access to your personal data

  • Correction or deletion of your data

  • Restriction of processing

  • Objection to processing

  • Portability of your data

  • Withdrawal of consent , if applicable

Would you like to exercise one of these rights? Please send a request to info@lux-lights.nl . We will respond within four weeks of receiving your request.

Complaints

Do you have a complaint about how we handle your data? Please contact us first at info@lux-lights.nl .

Third party websites

Our website may contain links to external websites. This privacy policy applies only to Lux Lights . We recommend that you read the privacy policies of other websites when you visit them.

Changes to this Privacy Policy

We may update this privacy policy from time to time. The latest version can always be found on this page. We recommend that you consult this policy regularly to stay informed of any changes.

Contact details

Lux Lights
E-mail: info@lux-lights.nl