Privacy Policy

Lux Lights Privacy Policy

Your privacy is very important to us. In this privacy policy, we explain what personal data we collect when you visit our website or use our services, why we collect it, and how we use it to improve your experience. We comply with the General Data Protection Regulation (GDPR).

Who are we?

Lux Lights
Email : info@lux-lights.nl​

What data do we collect?

  • Personal information: When you place an order, we ask for your name, address, email address, and phone number. This information is necessary to process and deliver your order.
  • Payment information: We use a secure payment environment to process payments. We do not store your payment information.
  • Communication data: If you contact us by email or telephone, we may retain those communications to better serve you.
  • Automatically collected data: When you visit our website, we collect certain data via cookies and similar technologies, such as your IP address, browser type, and browsing behavior.

What do we use your data for?

  • Processing your order: To process and deliver your order correctly.
  • Customer Service: To assist you with questions or complaints.
  • Newsletters (if applicable): If you have subscribed, we will use your email address to keep you informed about offers and news.
  • Improving our website: To gain insight into the use of our website and to improve it.
  • Legal obligations: To comply with legal obligations, such as tax laws.

Cookies and similar technologies

Our website uses cookies to enhance user experience and analyze traffic. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit our website.

  • Functional cookies: These ensure that the website works properly.
  • Analytical cookies: These cookies allow us to measure and analyze website visits.
  • Tracking cookies: These are used to track your surfing behaviour and to offer tailor-made content and advertisements.

You can opt out of cookies by configuring your internet browser to no longer store them. However, some website features may then no longer function properly.

Sharing your data with third parties

We respect your privacy and will never sell your information to third parties. We only share your information with partners involved in fulfilling your order, such as:

  • Delivery services: To deliver your order to the correct address.
  • Payment service providers: To process payments in our webshop.
  • IT service providers: To maintain and improve our website and systems.
  • Marketing partners (if applicable): For sending newsletters or personalized advertisements.

We have concluded processing agreements with parties that process your data on our behalf to ensure the same level of security and confidentiality.

How do we secure your data?

We take the protection of your data seriously and implement appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. Our website uses an SSL certificate to ensure that your data is encrypted when sent.

Retention periods

We do not retain your data longer than necessary for the purposes for which it was collected or as long as legally required. In concrete terms, this means:

  • Order data: 7 years, due to tax retention obligations.
  • Communication data: Maximum 2 years after the last contact moment.
  • Cookies: The retention period varies per cookie. See our cookie statement for more information.

Your rights

You have the right to:

  • To gain insight into the personal data that we process about you.
  • Request correction or deletion of your data.
  • Request restriction of processing .
  • To object to certain processing of your personal data.
  • Request data transfer of your data to yourself or another organization.
  • To withdraw consent where processing is based on consent.

Would you like to exercise any of these rights? Please contact us at info@lux-lights.nl . We will respond to your request as quickly as possible, but no later than within four weeks.

Complaints

If you have a complaint about how we handle your personal data, please let us know at info@lux-lights.nl . We 're happy to help. You also have the right to file a complaint with the Dutch Data Protection Authority.

Third party websites

Our website may contain links to external websites. This privacy policy applies only to our website. We encourage you to read the privacy policies of other websites when you visit them.

Changes to this Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on our website. Therefore, we recommend that you consult this privacy policy regularly to be aware of any changes.

Contact details

If you have any questions about this privacy policy or how we process your data, please feel free to contact us:

Lux Lights
Email : info@lux-lights.nl​